During the ordering process you can specify the date when you want to receive the package. The shortest delivery time is within 1 working day. Conditions apply.

During the ordering process you can specify the date when you want to receive the package. The shortest delivery time is within 1 working day. Conditions apply.

There are a number of options for receiving your order. This also depends on the size and weight of the package. You can choose to have the package delivered to your door by PostNL, or for larger packages by our carrier Ben Becker. In the case of PostNL, you can also choose to pick up the package at a nearby PostNL collection point. As a final option, you can pick up the order at our store in Drachten.

In case you have encountered the payment screen during the ordering process, you have successfully placed an order. However, it is possible that the confirmation email ended up in your spam box. Some mail providers even block our email completely. In that case, we ask you to contact us by phone. Then we can manually send you an email with the order details.

If you want to make changes to your order, please contact us by phone as soon as possible. We process orders quickly and it is therefore important that you are on time before it is sent.

In this case, we kindly request that you contact us by telephone as soon as possible so that we can adjust the order and issue you a partial refund before the package is posted.

If it has been mutually agreed that you should receive a refund, this will take place within 3 working days of the agreement.

We have done our best to make our website as user-friendly as possible. You can simply browse our range of products, and the buttons will show you how to place an item in the shopping cart. You can checkout via the 'Shopping cart' button, a process that will show you the way.

There are several options to receive your order. This depends on the size and weight of the package. You can choose to have the package delivered to your home by PostNL, or to have a larger package delivered by Ben Becker.

If you choose PostNL, you can also choose to collect the package at a nearby PostNL service point.

Your last option is to come to our showroom in Opeinde and pick up the order there.

Teeninga Palmen has many different payment options. You can transfer the amount in advance by bank, you can pay with iDeal, you can pay with a Credit Card or Paypal, and many more options. For all details we recommend reading the Payment page.

Postpay is a third party service. They set conditions for being able to provide the temporary loan to complete your purchase.

This is unfortunate to hear. If your order is older than a week, you cannot claim damages if it concerns a plant or fresh product. In all other cases, we ask you to take photos of the product and send them to us. email us at support@teeningapalmen.nl. We can then assess whether the damage is such that it qualifies for our return policy.

Fresh produce, such as plants and seeds, cannot be returned, because it cannot be guaranteed that the plants have been properly cared for by the buyer. We only supply 100% quality products. If the buyer believes that he or she has received a plant that does not meet the quality expectations, please contact us. We always provide a suitable solution.

At the bottom left of the website you will find the 'Register' button. If you click on this, the registration screen will open where you will be guided through creating your account.

That is not a problem if you still know your used email address. You can recover your password via this page

If you have an account with us, you can adjust and save your details via the 'My account' button at the top right.

You will find all the details of your order in the invoice that will be sent to you by email when you place your order.

When you have placed an order, you will find the invoice in your email inbox. If this is not the case, you can send us an email with the request to send you the invoice. If you had an account when placing the order in question, you can log in to our website, and via 'My account', and then via the button 'Orders' you can find your invoice.

For these types of questions we have written extensive encyclopedia articles! You can visit our encyclopedia . It is usually best to look up your purchased plant in the encyclopedia. Then there is usually information about yellow leaves / dead tips.

How annoying that you are not satisfied with your product. However, we have a return policy that only accepts returns when your product arrived defective, or does not match what you indicated you wanted to buy. We unfortunately cannot accept other reasons for return.