Courteous Treatment at Teeninga Palmen
At Teeninga Palmen you will be welcomed like a king or queen! Whether you are looking for advice on caring for your new palm, need help with an order, or have a question about our services: our team is ready to help you quickly and courteously.
Find out how to reach us or ask your question via the contact form below. Let us guide your adventure to a greener world! 🌴
Royal Tropical Garden Centre with a Heart for the World
For us, not only quality but also social impact is central. As a royal tropical garden centre, we offer you a wide range of custom plants and a service that seamlessly matches your needs. What makes us unique is our mission: with every plant we grow and deliver, we build a better future for street children in Africa.
Our customer service is here to answer your questions, guide your orders and advise you on customized growing solutions. Together we work on your success and a positive impact. Do you have any questions? We are happy to help you!
The most frequently asked questions
Here you will find answers to the most common questions. If you are looking for other answers, please also check our FAQ page.
When will I receive my order?
During the ordering process you can specify the date when you want to receive the package. The shortest delivery time is within 1 working day. Conditions apply.
Do I also have a guarantee on plants and trees?
Fresh produce, such as plants and seeds, unfortunately cannot be returned, because it cannot be guaranteed that the plants have been properly cared for by the buyer. We only supply 100% quality products.
If the buyer believes that he/she has received a plant that does not meet the quality expectations, please contact us. We always provide a suitable solution.
Was my order successful, because I did not receive a confirmation?
In case you have encountered the payment screen during the ordering process, you have successfully placed an order. However, it is possible that the confirmation email ended up in your spam box. Some mail providers even block our email completely. In that case, we ask you to contact us by phone. Then we can manually send you an email with the order details.
How can I pay?
Teeninga Palmen has many different payment options. You can transfer the amount in advance by bank, you can pay with iDeal, you can pay with a Credit Card or Paypal, and many more options. For all details we recommend reading the Payment page.
Can I still change the order I have already placed?
If you want to make changes to your order, please contact us by phone as soon as possible. We process orders quickly and it is therefore important that you are on time before it is sent.
Didn't find the answer you were looking for?
Also check out our extensive FAQ page
Customer Service
We are available during office hours at +31 512 - 23 2345 also via WhatsApp (+31 6 86803987)
Direct contact?
Would you rather contact an employee? Please fill out the form below in full so that we can contact you.
